Returns & Exchanges

At Coracao, we stand behind the quality of our artisanal chocolates and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our freshness standards.

Return Process

• 1.
  Contact Support

  Email our customer care team within 7 days of delivery with your order number and a brief description of the issue.

• 2.
  Provide Verification

  Please include clear photos of the packaging and the product so our quality control team can assess the damage or defect.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a replacement, store credit, or full refund is the best solution.

• 4.
  Resolution Delivery

  Once approved, we will immediately process your replacement shipment or issue a refund to your original payment method.